video monitoring component of the Mace CSSS platform, the company is already looking for another acquisition.“We will eventually acquire a second, redundant site. And then we will also look for quality accounts,” Raefield said.

In May, Mace announced three high-profile new hires, following on the February announcement that it had acquired Anaheim, Calif.-based third-party monitoring center CSSS. Peter Giacalone was announced as Mace Security Services president on May 12, Morgan Hertel as Mace CSSS’ new director of operations on May 14, and Don Taylor was named Mace Security International’s new VP of marketing on May 19.

According to Raefield, all three bring valuable knowledge and experience to the table and represent the execution of Mace’s plans to dominate.

“We’re using Peter for two different roles. Since we decided to

enter the services business, one is to manage the overall strategy of Mace CSSS, and the other is to establish a dealer program for Mace Security products dealers ... There aren’t many people who have the unique dual experience in both dealer programs and central stations.”

Further, “Morgan is probably the leading central station manager with understanding of these next-generation services,” Raefield said. Don Taylor “has this tremendous

background in video, as well as dealing with dealers. So we feel like this will be the third leg of the stool,” Raefield said.

 

 

Hertel stressed Mace’s double-threat approach of product-plus-service will make Mace CSSS an

industry leader. “This is much bigger than Mace getting into monitoring … If a manufacturer is able to come together with a service proposition and give [dealers] something that’s turnkey, it’s really going to accelerate success,” Hertel said. “There’s so many good technologies, and so much good service, but the problem is that it doesn’t come together all that well.”

Giacalone agreed. “There’s so much you’re going to hear going

forward from this organization,” he said. “We should be able, with some focus and work, to move pretty quickly toward leading the pack.”

Raefield said he was optimistic about Mace CSSS’ potential. “This is the execution of the strategy we announced last November, to mix products and services for our dealer base,” Raefield said. “It’s a different tack. We’ll know in a year if it was a good strategy.” SSN

“One of the pieces of the [SIAC] model ordinance is permits; permits for each alarm site. And the alarm industry off-loaded that responsibility to the local police department to administer,” Jones said.

Calls and emails to Sergeant James Decker, who heads the Lexington-Fayette Urban County False Alarm Reduction Unit, were not returned by press time.

Bates said area industry representatives and county law enforcement and government officials met once before press time to discuss potential changes to the ordinance. Bates said there were many more meetings to come. “We’re not being combative with the police,” Bates said. “We’re trying to work hand-in-hand to create these changes.” SSN

Kentucky

Continued from page 26

Monitronics

believe that innovation and the way you do business offer a growth strategy—this is the right growth strategy for us.”

Monitronics was founded in 1994 and provides monitored security system services to more than 700,000 residential customers and commercial clients through its network dealers. Lanvac has been in operation for Canadian dealers for 25 years and has centrals in Quebec City, Montreal, Ottawa, Toronto and Vancouver.

Soo said Monitronics expects to be monitoring its Canadian dealers’ accounts through the Lanvac central station network by July. SSN

Continued from page 26

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